Before Delivery
Before placing your order with House of Bariki Pty Ltd, please ensure there is sufficient space in your home for your chosen item(s) and consider any access challenges such as narrow hallways, staircases, or doorways. Each product listing includes detailed packaging dimensions to assist with planning.
Please note that our products are fragile. If delivery fails due to restricted access, a return shipping fee will be incurred, and the customer will be responsible for covering the return costs to our Sydney warehouse. If you are uncertain about accessibility at your delivery location, we strongly recommend contacting us at orders@houseofbariki.com.au before your delivery date to avoid complications.
Additionally, ensure that someone is available at the scheduled delivery time to provide access to our third-party delivery service for a seamless handover.
Delivery
Once your order has been dispatched, you’ll receive an email containing your estimated delivery date and time.
If you are unavailable during the proposed delivery window, please contact the carrier directly to reschedule. A re-delivery fee may apply if no one is present at the delivery address at the scheduled time.
Please note:
- Shipping is managed by third-party services and all shipping fees are non-refundable.
- If you need to request a specific delivery window, please email orders@houseofbariki.com.au after placing your order.
- Changes made after dispatch may incur additional charges.
- Once a delivery date is confirmed, cancellations are not allowed. Cancelling after confirmation will incur a re-delivery fee equivalent to the original shipping cost.
All our products are made to order and typically ship within 3 to 6 weeks, depending on complexity. Once shipped, you’ll receive tracking details, and the carrier will contact you via email or text regarding the delivery.
Delivery timelines are estimates and may change. We will notify you promptly via email if any adjustments occur.
If your order arrives earlier than expected, we will reach out for confirmation. Should you require extra time to accept delivery, we can store your order free of charge for up to two (2) weeks. After this period, a $100/week storage fee will apply.
Please ensure your shipping address is a residential or commercial location, as we do not deliver to PO Boxes or Parcel Locker addresses.
Customer Pick-Up
NSW, Australia
Customers can arrange a pick-up through our third-party logistics partner, located at 62 Derby St, Silverwater NSW 2128.
Operating hours are:
- Monday–Friday: 8:30 AM – 5:30 PM AEST
- Saturday: 9:00 AM – 12:00 PM AEST
Victoria, Australia
Customers can arrange a pick-up through our third-party logistics partner, Outside Box, located at 86 Fox Drive, Dandenong South VIC 3175.
Operating hours are:
- Monday–Friday: 8 AM – 4 PM AEST
Items scheduled for pick-up will be held free of charge for 10 business days from the date of notification. For extended storage beyond this period, a fee of $100/week will apply. If we do not receive communication within 4 weeks, the item will be released.
Our warehouse team will assist with your collection. You will be notified via email once your order is ready. Only the individual listed on the original order is authorised to collect the items. To authorise another person, please email orders@houseofbariki.com.au using the same email address used for your purchase. The collector must present valid identification at pick-up.
Once collected, House of Bariki is not liable for any damage incurred during transit. Customers are responsible for ensuring their vehicle has sufficient space and that they have the equipment and skills needed for handling, transporting, and assembling the items. Please inspect the item thoroughly before leaving the warehouse.
Damages
Each product undergoes a thorough quality check and is photographed before leaving our workshop to ensure it is in perfect condition. We take full responsibility for the product’s condition during transport until it is delivered.
Upon delivery, inspect the item immediately and document any damage on the delivery paperwork.
If damage is found, please take clear photographs of both the item and its packaging and notify us as soon as possible. We’re committed to resolving any issues quickly and will use the pre-shipment documentation to support any necessary claims.